The BUILD Conversations Programme

Our flagship BUILD Conversations Programme works to inspire tangible results by helping People Leaders have meaningful conversations that build the individual performers capability and performance

Lead Performance with BUILD Conversations

BUILD Conversations is a proven approach to having conversations that inspire results based on bringing clarity to the individual’s role and having honest developmental conversations that facilitate the performer to deliver at the highest level.

The proven impact of the BUILD Conversations approach:

  • BUILDs Clarity – of what is expected and what is understood by the manager and individual
  • BUILDs Engagement – Makes conversations real and 2-way, developing performance that is centred on the individual
  • BUILDs Responsibility by empowering the individual to own their performance and development
  • BUILDs a culture of high performance and ownership throughout the organisation
  • BUILDs consistency in how people in the organisation are managed and developed

Start Getting Results with BUILD Conversations with one of these options


Get the Approach & the Skills

Access the structure for great performance and development conversations.

Understand the principles and skills to make these conversations engaging and results focused.

Get the tools and tips to help individuals to own their own performance and development.


Get Coaching Support

In addition to the Approach and the Skills,

Help bring the learning into your world with a coaching session to help apply BUILD Conversations in your context.





Implement BUILD with your People Leaders

Build a culture of high performance and ownership throughout the organisation with support to implement BUILD Conversations across your organisation or division including programme management and on the job coaching with people leaders.

Let’s get a conversation started

Book your free initial Zoom consultation

Client Testimonials

“I found this coaching course one of the best that I have done in my long banking career. I found it practical relevant and challenging. I applied what I learned immediately on my return to my Local Market and I am convinced that I will see tangible results over the next few months. This is a course that I would strongly recommend to anyone who has challenges – be you a team leader, branch manager or Head of Local Market.”

Senior Manager, AIB – participant on BUILD Conversations Programme

“Our objective was to ensure that a consistent, effective and structured style of performance management and coaching was embedded across the Contact Centre The programme delivered and exceeded this aim, the feedback from participants was universally positive and the benefits of the structured approach is already clear to see in both those that participated in the course and their team members”

Manager, Bank Contact Centre

“The feedback from our innovation event was hugely positive from both the participants and Senior Management Team.   The feedback was that people really enjoyed the day but that they also know more about the business as a result. Colm Finnegan was the lead facilitator. He was absolutely fantastic. He was very organised and structured but yet managed to keep it quite informal. His input was invaluable.”

Senior Manager, Life Assurance Company

“During this vital training process Performance Solutions were on site at the bank to actively engage and interview all relevant stakeholders. It is clear that this groundwork led to an effective solution to our training need.  The programme has been a real platform for successful outcomes that we have already seen and tested.”

Senior Manager, Bank Mortgage Centre

Tailored BUILD Programme

If you are a Senior Leader or HR Leader who wants to help your people leaders to empower their team to increase performance and results through more effective engagement with their teams, then we can work with you to tailor our BUILD Conversations Programme to suit your particular people and organisation.

“One-on-ones are one of the most important productivity tools you have as a manager. They are where you can ask strategic questions such as, are we focused on the right things? And from a rapport point of view, they are how you show employees that you value them and care about them.”

Harvard Business Review August 08, 2016


Employees need and want regular feedback (daily, weekly), so a once-a-year review is not only too late but it’s often a surprise. Regular conversations and coaching is the key to alignment and performance. The most valuable part of an appraisal is the “development planning” conversation – what can one do to improve performance and engagement – and this is often left to a small box on the review form.

Forbes Magazine, May 6, 2013


Supporting Your People through the impact of Covid-19

Now is an even more important time to have the right type of conversations with your team as they balance the challenge of working from home with personal life.

Read about why these conversations matter and why your should make them effective.

Learn more about our BUILD Conversations Programme

If you want to BUILD the performance and impact of your people managers, then take the first steps and get in touch with Performance Solutions today.

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